1mario

Legal

Privacy Policy

Last updated: 9 November 2026

This Privacy Policy explains how One Mario ("One Mario", "we", "us" or "our"), a web design, development and digital marketing studio based in Hyderabad, India, collects, uses, shares and protects personal information when you visit onemario.com, contact us, make a payment or work with us.

We keep data collection to what we actually need to reply to you and deliver our services. By using this website or sharing information with us, you agree to the practices described here.

01Information we collect

Information you give us directly:

  • Contact form enquiries — your name, email address, and optionally your phone number and company, the service you are interested in, and the project description you write.
  • Messages you send by email, phone or WhatsApp, including any files, briefs, logins or content you share for a project.
  • Billing details you provide for invoices, such as your name, business name, address and GST number.

Information collected automatically when you browse the site:

  • Usage data through Google Analytics 4 — pages visited, time on page, approximate location (city/country), device, browser, referring website, and clicks on our WhatsApp, phone, email and payment links.
  • Technical data processed by our hosting provider (Cloudflare) — IP address, browser user-agent and request logs, used for security, performance and abuse prevention.

We do not knowingly collect sensitive personal data (such as health, financial account or biometric information) through this website, and we never ask for card or bank passwords.

02How we use your information

  • To reply to your enquiry, prepare quotes and proposals, and send you a confirmation that we received your message.
  • To deliver, support and maintain the projects you engage us for.
  • To issue invoices, record payments and meet our tax and accounting obligations.
  • To understand how visitors use the website so we can improve its content, speed and design.
  • To keep the website and our systems secure and to prevent spam, fraud and misuse.
  • To comply with applicable law and respond to lawful requests from authorities.

We do not sell, rent or trade your personal information. We will only send you marketing messages if you have asked for them, and you can opt out at any time.

03Cookies and analytics

This website uses Google Analytics 4, which sets first-party cookies (such as _ga) to distinguish visitors and measure usage. Google processes this data under its own privacy policy (policies.google.com/privacy). We do not use the data to identify you personally.

You can block or delete cookies in your browser settings, or install the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). The site will continue to work without analytics cookies.

If we add a Google Ads tag in future to measure the results of our own advertising, the same choices apply, and you can manage ad personalisation at adssettings.google.com.

04Online payments

Client payments are made on payments.onemario.com and processed by Razorpay, a PCI-DSS compliant payment gateway. Card, UPI and net-banking details are entered on Razorpay's secure checkout and are never stored on our servers. We receive only the information needed to match the payment to your invoice — such as your name, email, phone number, amount, and the payment reference and status.

Razorpay handles your payment information under its own privacy policy (razorpay.com/privacy).

05Who we share information with

We share personal information only with service providers that help us run the business, and only as far as they need it to provide their service:

  • Cloudflare — website hosting, content delivery and security.
  • Google — Gmail, which delivers contact-form notifications and our email correspondence, and Google Analytics.
  • Appwrite — a secure database where contact-form enquiries may be stored so we can follow up.
  • Razorpay — payment processing.
  • Meta (WhatsApp) — if you choose to contact us on WhatsApp.
  • Hosting, domain, email and other platforms you ask us to set up or use for your project.

We may also disclose information if required by law, court order or a government authority, to protect our rights or the safety of others, or as part of a business transfer, in which case this policy will continue to apply.

Some of these providers store data on servers outside India. Where that happens, we rely on their contractual and security commitments to protect your information.

06How long we keep information

We keep enquiries and project correspondence for as long as needed to respond to you and deliver our services, and for a reasonable period afterwards for follow-up, support and record keeping. Invoices and payment records are retained for the period required by Indian tax and accounting laws (generally eight years). Analytics data is retained according to our Google Analytics settings (currently up to 14 months).

When information is no longer needed, we delete it or anonymise it.

07How we protect information

The website is served only over HTTPS, access to our email, database and payment dashboards is restricted and protected with strong passwords and two-factor authentication where available, and we limit what we collect in the first place. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information and will notify you and the relevant authorities of a personal data breach where the law requires it.

08Your rights and choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can ask us to:

  • Tell you what personal information we hold about you and how it is used.
  • Correct, complete or update inaccurate information.
  • Delete your information when it is no longer needed for the purpose it was collected, unless we must keep it by law.
  • Withdraw consent you have given us — this will not affect processing that already took place.
  • Nominate another person to exercise these rights on your behalf in the event of death or incapacity.

To make a request, email onemario.co@gmail.com. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

10Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.

11Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. If we make significant changes, we will make reasonable efforts to let active clients know.

12Contact and grievance officer

For questions, requests or complaints about this policy or your personal information, contact our grievance officer, Tejaswini (Founder), at:

  • One Mario (One Mario Dev Studio), Hyderabad, Telangana, India
  • Email: onemario.co@gmail.com
  • Phone / WhatsApp: +91 80193 93337

See also our Terms of Service.